Privacy Policy

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Privacy policy


Subject

This notice describes the privacy policies and practices implemented by the Town of Morin-Heights (hereinafter referred to as the “Organization”) in connection with the Citizen Portal  (hereinafter referred to as the “Service“).

General Consent

By accessing the Service, you consent to the collection, use, disclosure, and retention of personal information in accordance with the terms outlined in this notice. If you do not agree to these terms, please do not use the site.

Collected Personal Information

Information about an individual (hereinafter referred to as the “User“) that allows for their identification, directly or indirectly, is considered personal information (“PI“).

The Organization only collects PI that is necessary for the purposes of using the Service. Except in specific contexts (described below), the Service does not require or collect any PI that directly identifies a User.

The collection of non-identifying PI is limited to the following information:

  • IP address
  • Browser and operating system
  • Usage time and duration

Specific Contexts

The Organization may request the User to provide PI that allows for identification in specific contexts where identification is necessary. In such cases, the Organization explicitly presents the PI to be provided and its purpose, allowing the User to explicitly consent to the collection of such PI.

Examples of specific contexts include:

  • Account creation;
  • Submission of an application;
  • Information request;
  • Subscription to a mailing list.

PI collected in a specific context is processed according to rules that ensure its destruction or anonymization, in whole or in part, once the prescribed retention period for the context has been reached.

A User account, if applicable, can be autonomously deleted at any time by the account holder, resulting in the complete and irreversible destruction of the associated PI. If a User is unable to delete their account themselves, they may request account deletion from the Organization, which undertakes to delete it as soon as possible.

Uses

The Organization collects, uses, and discloses personal information for the following purposes:

  • Creation and management of a user account for the Service;
  • Authentication and management of access and use of the Service;
  • Responding to and processing user requests;
  • Personalizing user preferences for Service subscriptions;
  • Sending notifications based on user preferences for the Service.

Collection Method and Consent

Personal information is collected directly from the User. The provided PI must be accurate, complete, and up to date.

The Organization obtains your consent for the collection, use, and disclosure of your PI or relies on an applicable exception.

Withdrawal of Consent

It will generally not be possible to withdraw your consent for the use of your personal information for the management and administration of the Service by the Organization. The uses of collected PI described above are required for the management and operation of the Service. Therefore, although you have the right to withdraw your consent for the use of your personal information, the Organization will no longer be able to provide you with access to the Service.

Access and Communications

Your personal information is accessible only to Organization staff members who require access in the course of their duties.

The Service may include hyperlinks to third-party websites that are independent of the Service. The Organization is not responsible for the content and policies of these sites. It is recommended that you review the policies of these sites before using them. The personal information you transmit through these third-party sites will be subject to the privacy policy of those sites.

In exceptional cases, the Organization may also provide access to or disclose your personal information to third parties, including service providers, for the purposes of fulfilling service contracts, or to public authorities, for example:

  • A person acting on your behalf with your consent;
  • Our service providers, including the company managing the Service;
  • A public authority responsible for investigation or law enforcement, including criminal and penal prosecuting authorities;
  • The Access to Information Commission (privacy regulatory authority) and any persons authorized to obtain such information under the law.

The Organization does not rent, sell, or exchange your personal information.

Retention/Destruction/Location

The Organization retains your personal information for as long as necessary for the purposes for which it was collected and for applicable legal retention periods, which may sometimes require longer retention periods. Secure destruction or anonymization (removal of information allowing for personal identification) is carried out.

The Organization uses systems and technology service providers that ensure the secure storage of your personal information to maintain its confidentiality.

Your personal information is stored in Quebec.

Web Beacons and Google Analytics

Web Beacons

Web beacons (commonly known as “cookies“) are used to facilitate and optimize your navigation on the Service. Beacons consist of files that are downloaded and stored on a device used for Internet browsing. The beacons used by the Organization do not collect personal information about users.

Most web browsers used to access the Internet accept cookies by default. A user can modify their browser's privacy settings at any time to block or delete already stored cookies. This action does not prevent access to the Service but may affect its performance during your visit.

Google Analytics

The Organization uses analytics tools (Google Analytics) for its Service. These tools collect, analyze, measure, and present data on the visits made to understand and optimize the use of the Service.

The Organization retains this type of information for the purpose of, among other things:

  • Counting the number of visitors;
  • Identifying the most frequently visited pages;
  • Identifying the technology used by the Service's customers;
  • Identifying referring sites;
  • Identifying the country of origin of Service users.

Security

The Organization applies security measures proportionate to the sensitivity of your personal information to preserve its confidentiality.

The Organization uses encryption to maintain the confidentiality of information transmitted between a user's device and the Service.

The Organization also implements administrative and physical measures to ensure the security of your personal information.

Although the Organization applies adequate security measures to protect your personal information and reduce the risks of breach, it cannot guarantee 100% security against unauthorized access or disclosure in the event of a security breach. If you have reason to believe that your personal information has been compromised while using the Service, please contact the office of the privacy officer whose contact information is provided below.

Responsible for the protection of personal information: Upcoming

Your Rights

The Organization respects your rights regarding your personal information as recognized by law and implements procedures to process the following requests:

Access and Rectification of Your Personal Information

You may review the personal information that the Organization has collected or obtained about you in connection with the use of the Service, verify its accuracy, and modify it if necessary, subject to exceptions provided by law. Access and rectification requests are free of charge. However, reasonable fees may be charged for transcription, reproduction, or transmission of your personal information. Your access or rectification request should be submitted to the office of the privacy officer using the contact information provided below and will be processed in accordance with applicable requirements.

Responsible for the protection of personal information: Upcoming

Automated Processing

If the Organization implements a decision-making process based solely on automated processing (without human intervention) of personal information and relying solely on an algorithm, you will be informed of this and informed of your right to provide comments regarding such a decision.

Portability

You may request, upon request, a copy of the personal information that has been collected or obtained about you in connection with the use of the Service. Unless there are serious practical difficulties, you may request that your personal information be provided to you in a commonly used and machine-readable format.

Questions or Complaints

Any questions regarding your personal information or complaints should be directed to the office of the privacy officer whose contact information is provided below.

Responsible for the protection of personal information: Upcoming

Contact Information of the Privacy Officer

In the absence of a specific appointment by the Organization, the highest-ranking executive of the Organization acts as the privacy officer.

Modification

The Organization may periodically modify the content of this notice. If applicable, a notice to this effect will be posted on the Organization's website.

Last updated: Septembre 6, 2023